APPLY NOW: National ICT Service Desk Officer in Australia

APPLY NOW: National ICT Service Desk Officer in Australia

The National ICT Service Desk Officer position at Calvary represents a crucial role within the organization’s IT infrastructure. This role acts as the frontline support for both internal staff and external users, serving as the initial point of contact for any IT related inquiries or issues.

The responsibilities of this role encompass a broad spectrum, ranging from addressing technical problems to ensuring that the systems supported by the National ICT align effectively with the diverse needs of Calvary’s various services including Public and Private Hospitals, Aged Care and Community Services.

One of the core responsibilities of the National ICT Service Desk Officer is to provide timely and efficient first line support for IT issues.

This includes troubleshooting technical problems, assisting users via phone or face to face interactions and utilizing a ticket management system to track and resolve issues effectively. Additionally, the role involves triaging initial calls and directing them to the appropriate technical or application specialist within the organization, ensuring that issues are addressed by the most qualified personnel.

The National ICT Service Desk Officer is also responsible for creating internal and external user documentation. This documentation plays a vital role in assisting end users with issue resolutions and providing comprehensive guidelines for utilizing various IT systems and applications within Calvary’s infrastructure.

Moreover, the role entails setting up active directory user accounts, exchange mailboxes and distribution group emails, ensuring that users have the necessary access and permissions to carry out their responsibilities effectively.

Security is a paramount concern within any IT environment and the National ICT Service Desk Officer plays a crucial role in applying appropriate security rights for applications and reports. By implementing robust security measures, the Officer helps safeguard Calvary’s IT infrastructure and sensitive data, mitigating potential risks and ensuring compliance with industry standards and regulations.

Job Post: National ICT Service Desk Officer

Location: Sydney, NSW
Company: Calvary
Salary: Up to $72,000 per year
Job Type: Permanent, Full time

Calvary is one of Australia’s largest health care providers, offering professional development opportunities, salary packaging and a supportive team environment. They prioritize progress with purpose and are currently seeking a National ICT Service Desk Officer to join their team in Sydney.

The National ICT Service Desk Officer will serve as the primary point of contact for internal and external users regarding information technology inquiries.

This role will involve addressing issues across Calvary’s various streams including Public and Private Hospitals, Aged Care and Community Services. The ICT Service Desk Officer will ensure that the systems supported by the National ICT align with the unique needs of each service.

The role requires a broad understanding of Health Care Business Processes due to the diverse range of services offered, such as Maternity, Mental Health, Rehab, ICU, etc.

Key Responsibilities

• Provide first line support for IT issues and problems
• Assist users via phone, face to face and through a ticket management system
• Triage initial calls and direct them to the appropriate technical or application specialist
• Create internal and external user documentation and help resolve issues
• Set up active directory user accounts, exchange mailboxes and distribution group emails
• Apply security rights for applications and reports
• Participate in Calvary’s Change Control process and ensure proper documentation for system changes
• Assist with testing Calvary applications

Requirements

• Relevant tertiary qualifications in Information Technology
• 3 years of experience in an ICT Service Desk role with troubleshooting and problem solving skills
• Ability to work in a fast paced environment and prioritize tasks
• Strong organizational and time management skills
• Proficiency in Microsoft Office suite applications
• Excellent customer service, communication and interpersonal skills

Desirable Skills

• Previous IT experience in the Private or Public health care sector
• Familiarity with clinical and hospital related technologies
• Experience with JIRA Service Desk, Citrix, Active Directory, Windows environment and ITIL Foundation

Why Work for Calvary

Calvary values its staff and offers benefits such as NFP salary packaging, discounted health insurance, gym memberships, paid parental leave, training and development opportunities, career pathways and flexible working hours.

FAQs

What is the salary range for the National ICT Service Desk Officer role at Calvary?

The salary for this position is up to $72,000 per year inclusive of superannuation.

Are there opportunities for professional development at Calvary?

Yes, Calvary offers training, development pathways and career opportunities for its employees.

Does Calvary provide any benefits such as health insurance or gym memberships?

Yes, Calvary offers benefits such as NFP salary packaging benefits, discounted health insurance and gym memberships.

Is this a full time position?

Yes, the National ICT Service Desk Officer role at Calvary is a permanent, full time opportunity.

Does Calvary sponsor visas for the right candidates?

Yes, visa sponsorship is available for suitable candidates.

What are the key responsibilities of the National ICT Service Desk Officer?

The responsibilities include providing first line IT support, triaging calls, creating user documentation, setting up user accounts, participating in change control processes and assisting with testing applications.

What qualifications and experience are required for this role?

Candidates should have relevant tertiary qualifications in Information Technology, at least 3 years of experience in an ICT Service Desk role, troubleshooting skills and experience with IT tools such as JIRA Service Desk, Citrix, Active Directory, etc.

What sets Calvary apart as an employer?

Calvary emphasizes an inclusive and welcoming culture, values its employees and provides care from the heart to its patients, residents and clients.

Are there any pre employment checks required for this role?

Yes, as part of the application process, candidates will undergo pre employment checks, which may include reference checks, work rights verification, criminal history checks and health evaluations.

Does Calvary require evidence of immunization for certain roles?

Yes, candidates may be required to provide evidence of immunization including COVID 19 and influenza vaccinations, as needed for their roles.

This paraphrased version expands on the job post for a National ICT Service Desk Officer at Calvary including key responsibilities, requirements, benefits and frequently asked questions about the role and the company.